gamex Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services on the gamex platform — the website, mobile app, and related services. By creating an account on gamex or using its services, you are considered to have accepted the terms of this policy.

This privacy policy works as a supplementary document alongside our Terms and Conditions. Reading both documents together will give you a complete understanding of gamex's overall policies. If any conflict arises between the two documents, this privacy policy will take precedence on matters relating to personal information.

gamex provides services only to individuals aged 21 or above. If any person is found to be under 21, their account will be closed and their associated information will be deleted.

2 What Information Is Collected

2.1 Information Provided Directly

Information you provide yourself at the time of account registration is collected. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Any additional information you provide in your account profile

2.2 Automatically Collected Information

When you use gamex, certain information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Time of site entry and exit, pages visited, and links clicked
• Information obtained from session cookies and similar tracking technologies
• Transaction history, bet records, and game session logs

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may collect information from trusted third-party service providers. This information is used solely to ensure account security.

3 Purpose of Using Information

gamex uses your information for the specific purposes listed below:

• Account management: Registration, login, password recovery, and identity verification.
• Financial transactions: Processing deposits and withdrawals and maintaining related records.
• Customer support: Resolving your requests and complaints via live chat or email.
• Security and fraud prevention: Identifying suspicious activity and keeping accounts secure.
• Service improvement: Analysing user experience to improve the platform.
• Promotional communications: Notifying you about bonuses, offers, and important updates with your consent.

4 Information Storage and Security

4.1 Retention Period

All information is stored for as long as your account is active. Even after an account is closed, information may be retained for a specific period as required by legal obligations, dispute resolution, and fraud prevention.

4.2 Technical Security

gamex uses industry-standard security technology to protect your information:

• All data transfers are secured through SSL encryption
• Stored data is encrypted with AES-256 encryption
• Firewall and intrusion detection systems to prevent unauthorised access
• Two-factor authentication (OTP) facility
• Regular security reviews and vulnerability testing

4.3 Steps in the Event of a Data Breach

If a data breach occurs, gamex will promptly notify affected users and take the necessary steps to limit the damage. We commit to maintaining transparent communication in such situations.

5 Sharing Information with Third Parties

gamex does not sell or rent your personal information. However, information may be shared with the following parties in specific circumstances:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
• Identity verification services: Trusted KYC service providers to confirm account validity.
• Technology partners: Contracted service providers for server hosting, analytics, and customer support.
• Legal obligations: As part of a lawful order from a competent authority or legal process.

Third-party service providers may use information only for specified purposes and are contractually bound to follow gamex's privacy standards.

9 International Data Transfer

gamex primarily serves users in Bangladesh. However, some information may be stored on servers in other countries for the purpose of providing technical services. In such cases, the relevant service providers are contractually bound to follow our privacy standards.

The same level of protection as the original data is ensured for any international data transfer. Such transfers are completed only through SSL encryption and secure channels.

10 Process for Policy Changes

gamex may update this privacy policy when necessary. If significant changes are made, you will be notified via your registered email or mobile number, and the updated date will be shown on this page.

If you continue using the service after a change, you will be considered to have accepted the revised policy. We recommend visiting this page regularly.

To learn more about us and understand how gamex operates as a company, visit our About Us page.

11 Contact and Complaints

If you have any questions or complaints about this privacy policy, contact gamex through any of the following ways:

• Live chat: Available 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

For quick answers to general questions, visit our FAQ section, where you will find answers to common questions about accounts, payments, and privacy.

gamex takes all complaints seriously and is committed to resolving them as quickly as possible.