gamex Terms and Conditions

1 General Introduction

These Terms and Conditions ("Terms") form a legal agreement between gamex and every user who accesses services through this platform. By using the gamex website or mobile application, or by registering an account, the user is considered to have fully agreed to these Terms.

gamex is an online gaming and sports betting platform designed for Bangladeshi users. The platform offers slot games, live casino, cricket betting, fishing games, and various other entertainment activities. For more information about us, please read our About Us page.

These Terms supersede any prior oral or written agreements from the date they take effect. gamex reserves the right to change these Terms at any time — continued use of the platform after a change constitutes acceptance of the revised Terms.

2 Eligibility and Age Requirement

Users must be at least 21 years old to use any gamex service. Providing false information during registration is strictly prohibited. gamex may request identity documents or other verification materials at any time to confirm a user's age.

The user must be 21 years of age or older.
One person may operate only one account.
You must operate your account in your own name — operating it on behalf of or at the direction of another person is not permitted.
Operating multiple accounts from the same device, IP address, or bank account may result in all such accounts being closed and balances being forfeited.
Residents of areas where online gaming or betting is legally prohibited are not permitted to use the service.

3 Account Registration

3.1 Registration Process

To open an account with gamex, accurate and complete personal information must be provided. If any details change after registration, the user is responsible for keeping that information up to date.

3.2 Password and Security

Keeping the account password fully confidential is the user's responsibility. Login credentials must not be shared with any third party. If unauthorised access is suspected, gamex support must be notified immediately. gamex is not liable for any loss resulting from the user's own negligence.

3.3 Account Verification

gamex may initiate a KYC (Know Your Customer) verification process at any stage. A national ID card, passport, or other government-issued document may be requested for verification. If the required information is not provided within the specified timeframe, the account may be temporarily suspended.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Deposits can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳500. Payment processing must be completed before funds are added to the gaming account.

4.2 Withdrawal Methods and Limits

The same methods can be used for withdrawals — bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 15 minutes to 2 hours.

4.3 Withdrawal Conditions

The account must be fully verified before a withdrawal request can be made. It is preferable to use the same method for both deposits and withdrawals. If a bonus has been claimed, withdrawals may be restricted until the wagering requirement for that bonus has been met.

The minimum amount for both deposits and withdrawals is ৳500.
Withdrawal request processing time: 15 minutes to 2 hours.
If suspicious activity is detected on an account, gamex may temporarily suspend withdrawals.
Transfers to third-party accounts are not permitted.

5 Bonuses and Promotions

5.1 Welcome Bonus

gamex offers new members a 100% first deposit bonus of up to ৳10,000. The wagering requirement for this bonus is 15 times the bonus amount — meaning the bonus funds must be wagered 15 times. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a balance of ৳2,000, and ৳1,000 × 15 = ৳15,000 in wagering must be completed before the bonus can be withdrawn.

5.2 General Bonus Rules

The specific terms for all bonus offers will be published on the gamex platform. The individual terms of each offer should be read carefully before claiming a bonus.

Bonus funds are not the same as cash — they can only be withdrawn after the specified wagering requirement has been met.
The same bonus cannot be claimed more than once.
If bonus abuse is found, the account may be closed and the bonus forfeited.
gamex reserves the right to modify or cancel any bonus offer at any time.
Two or more promotions cannot be used together unless explicitly stated.

5.3 VIP Program

The gamex VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each level — from a maximum of 0.2% at Bronze up to a maximum of 0.8% at Diamond. Cashback is calculated based on the total net loss for that week. VIP benefits and full terms are available on the gamex VIP page.

6 Gaming and Betting Rules

6.1 Game Usage Rules

All games on gamex are operated through third-party licensed software providers. gamex does not determine game outcomes — results are determined by RNG (Random Number Generator) or live dealers.

6.2 Bet Cancellation and Disputes

If a bet is not properly recorded due to a technical error, that bet may be cancelled. gamex's betting records are considered final. If there is a dispute over any result, support must be contacted within 24 hours.

6.3 Permitted Devices and Access

gamex services can be used via a web browser and the official mobile application. Using automated scripts, bots, or any other automated software to play games is strictly prohibited. If such activity is detected, the account will be closed immediately.

7 Prohibited Activities

The following activities are strictly prohibited on the gamex platform:

Using the platform for money laundering or financial fraud.
Attempting to gain unauthorised access to another user's account.
Spreading computer viruses, malware, or any other harmful code.
Fraudulent use of the bonus system or bonus arbitrage.
Using any unfair method to influence game outcomes.
Any activity that harms other users or gamex.

gamex reserves the right to close an account and forfeit all balances without prior notice if the user is found to be involved in any of the above activities. Legal action may also be taken if necessary.

8 Personal Data and Privacy

gamex collects, processes, and stores users' personal data. Full details of how data is used are provided in our Privacy Policy, which forms an integral part of these Terms.

User data is not sold to third parties.
Data may be shared with the relevant authorities where required by law.
Gaming activity data is used for security and fraud prevention purposes.
Users may request to view and correct their personal data.

9 Account Suspension and Closure

9.1 Suspension by gamex

gamex may temporarily suspend or permanently close any account in the following circumstances:

Breach of any provision of these Terms.
Providing false or misleading information.
Technical issues or security risks.
Suspicion of financial fraud.
Failure to provide verification documents.

9.2 Account Closure by the User

Any user may request to close their account at any time. The user will be given the opportunity to withdraw any remaining balance before closure; however, bonuses with unmet wagering requirements will be forfeited.

10 Responsible Gaming

gamex believes gaming should be a form of entertainment. We encourage every user to play in a controlled and responsible manner. Deposit limit settings and temporary or permanent self-exclusion options are available on our platform.

Our Responsible Gaming guide provides detailed information on the tools and methods available to help you manage your gaming habits. gamex support is available 24/7 if you need help.

Always play within a set budget.
Avoid playing in an attempt to recover money you have lost.
Avoid playing when under stress or the influence of alcohol.
If gaming is affecting your daily life, take a break.

11 Technical Errors and Limitation of Liability

gamex is committed to providing the highest quality service. However, temporary service disruptions may occur due to technical reasons, third-party software issues, or network interruptions. gamex is not obliged to provide compensation in such circumstances.

If incorrect prices or discrepancies are displayed as a result of a technical error, gamex may cancel the relevant bet.
gamex is not liable if the platform is temporarily unavailable due to maintenance work.
gamex is not directly liable for delays caused by third-party payment systems.
gamex is not liable for losses caused by issues with the user's own device or internet connection.

12 Dispute Resolution

If any issue or dispute arises when using the service, the first step is to contact the gamex customer support team. The support team is available 24/7 via live chat and email in both Bengali and English.

Dispute resolution process:

Step 1: Notify support via live chat or email.
Step 2: The support team will review the issue and attempt to find a resolution.
Step 3: If the issue is not resolved at the first level, it will be escalated to a higher authority.
Final decision: The decision of the gamex authority is final and binding.

For answers to common questions, visit our FAQ section, where the most frequently asked questions from users are answered.

13 Intellectual Property

All content on the gamex platform — designs, logos, text, graphics, software code — is protected by the intellectual property rights of gamex or its licensors. Copying, redistributing, or using these for commercial purposes other than personal use is prohibited.

Games and content from third-party game providers are protected by those providers' intellectual property rights. gamex makes no claim of ownership over that content.

14 Changes to Terms

gamex reserves the right to change, amend, or remove any part of these Terms at any time. For significant changes, gamex will attempt to notify users — however, this is not obligatory.

Continued use of the platform after a change constitutes acceptance of the revised Terms. It is therefore recommended that you check this page regularly.

15 Applicable Law and Jurisdiction

These Terms shall be interpreted and enforced in accordance with applicable law. Any dispute arising from these Terms will first be addressed through mutual discussion.

If any provision of these Terms is found to be invalid or unenforceable for any reason, the remaining provisions will continue in full force. The invalidity of one provision will not affect the agreement as a whole.

16 Contact and Support

If you have any questions about these terms or need further clarification, contact the gamex support team:

Live Chat: Available 24/7 for direct support.
Email: [email protected]
Language: Support is available in both Bengali and English.